Lessons in Resilience: How Military Experience Shapes My Approach to 3D Printing Mishaps

Running a 3D printing business, SMF Prints, has its fair share of challenges and mishaps. As someone who's served in the military, I've learned the value of resilience and accountability, qualities that have become pivotal in my entrepreneurial journey, especially when it comes to ensuring an customer experience. Here are three instances that highlight these lessons and my dedication to the "Love it Guarantee".

1. The Misplaced Name Incident It all started with a simple request from Rachel, who wanted a personalized gift for her husband. In my eagerness, I accidentally printed Rachel's name instead of her husband's. As soon as I realized the error, I took immediate action. Remaking the item correctly and shipping it the next day, I learned the importance of double-checking details, a lesson that's been invaluable in my 3D printing endeavors.

2. The Overseas Shipping Conundrum My first foray into international shipping presented unexpected challenges. A customer couldn't open the can I shipped; it was inexplicably stuck. Despite consulting with an engineer, the problem remained unsolved. So, I took a different approach. I remade the items, included a dessicant pack to avoid moisture issues, and shipped the can with the lid and base separate. The customer received it just in time for the holidays, and this experience underscored the complexities of international shipping and the need for creative problem-solving.

3. The Repeat Customer and a Broken Item A loyal customer once reported that an item broke within two days. Acknowledging the issue, I immediately remade the item and sent an additional one as a gesture of goodwill. The customer was pleased with the response, and the replacement worked perfectly. This incident reinforced the importance of standing behind your products and the impact of proactive customer service.

These experiences, though initially disheartening, have been essential in shaping my approach to business. They've underscored the importance of owning up to mistakes, acting swiftly to correct them, and always prioritizing the customer experience, even if it comes at an extra cost. My military background has been crucial in instilling these values, teaching me to face challenges head-on and turn them into opportunities for growth and improvement. As I continue to navigate the world of 3D printing, these lessons remain at the core of SMF Prints, guiding us towards excellence in service and product quality.